ICP Systems

Quality Management Services

ICP Systems is an integrated management consulting services
for companies seeking performance excellence.

All of our services have one goal in mind, “Performance Excellence.” Our business consulting is designed to have immediate and positive impact for your business and your customers. Many companies like to take advantage of one-stop-shopping business management consulting support, but few companies have the depth and breadth of services offered by ICP Systems.

ICP Systems has provided management consulting services for several small to large companies. While assignments may be specific, we always make certain to keep the long term interests of our clients in mind. Business management consulting requires an appreciation of how to integrate new activities and processes into the day-to-day running of the business. We have the experience and expertise to offer customized services.

Our Market Research services include: design development and administration of Customer Satisfaction Surveys, Market Research Studies, Brand Awareness Studies, Customer Loyalty Assessments, and Focus Group facilitation.

Our Performance Improvement & Business Process Improvement services include: Lean Manufacturing and Lean Six Sigma training and consulting services; Balanced Scorecard & Benchmarking training, implementation support and software; Employee Satisfaction Surveys, which include a unique feature to assess “the walk vs. the talk” of management; Process Management / Process redesign training and consulting services and Product Development Systems improvement to support cycle time reduction and market driven solutions.

Our Quality Management Systems training and consulting services support ISO 9001:2000 and ISO 20000 documentation, implementation, and auditing requirements. Our quality consultants are skilled in developing the necessary documentation to support your systems to include a customized quality manual, SOPs, flowcharts, etc. We believe ISO 9000 or 20000 is not simply a quality system, but rather a management roadmap to support the effective running of a business.

Market driven companies want to create customer value. They realize that the value proposition can be measured and managed, which leads to higher sales, customer retention, and loyalty. Our customer satisfaction surveys go well beyond traditional surveys. We support mail, telephone, and online survey systems to analyze customer loyalty, customer retention, and customer value analysis / CVA. ICP Systems' approach to marketing is to provide follow-up planning and implementation support that goes beyond the number crunching to provide practical solutions that can be implemented for bottom line results.

Regardless of the size, complexity or type of business, our consultants have the expertise and experience to help your business achieve its goals. Although ICP Systems has developed relationships with large businesses, small business consulting is also a core competency of our firm.

Travel considerations are frequently a concern when considering the total costs of hiring a consultant. Our consultants are on the road constantly serving clients. It is not uncommon for one of our consultants to be in such places as Chicago, Baltimore, New York, Atlanta, or anywhere in the USA several times a month or even within a week. This allows us to spread travel costs among several clients thus reducing overall business consulting costs. You can also rely on our dedicated team of staff assistants and research experts in Atlanta to provide professional support services for your project.

For more information call 770-676-5757